Cookie Casino
A Data-Driven Review

Cookie Casino Review

We’ve taken a deep dive into Cookie Casino, examining over 200 factors across six essential categories. From bonuses to game selection, payment methods to responsive support, we’ve scrutinized it all. Let’s dig in and see what’s behind this sweet brand.

Cookie Casino Bonuses and Offers Analysis

When assessing an online casino’s bonuses and promotions, we look for:

• Generous bonus amounts with fair wagering requirements that can be used to play all the casino games.
• A handful of well-crafted, transparent bonuses rather than a pile of promotions with hidden conditions.
• Welcome bonuses that offer a good % deposit match with a high maximum amount and decent wagering requirements, and a dose of free spins added on.
• Welcome bonuses that don’t have a short expiry date.
• Bonuses and Promotions should be easy to claim, and have clear terms and conditions.

So how does Cookie Casino fare in this department? With a bonus score of 79, this casino dishes out a spread that’s on par with industry standards. 

Types of Bonuses Available

Let’s start with their weekly specials. Every Tuesday, Cookie Casino has the “Sweet Tuesday Treats” promo, which gives you 30 free spins just for making a deposit. 

When Sunday rolls around, they’ve got a reload bonus that’ll give your bankroll a little weekend boost; 50% up to €100 plus 50 free spins.

Cookie Casino also keeps things interesting with seasonal promotions and tournaments, and their 30-tier loyalty program which offers increasingly juicy rewards as you climb the ranks.

Up To $100 in Bonuses Available for New Players

New players at Cookie Casino can claim up to $100 on their first deposit, paired with a generous serving of 120 free spins. The cherry on top? This welcome package extends to your second deposit too, with a 50% match up to $100 and another 100 free spins.

The wagering requirement for both the bonus cash and free spins is 40x. Now, this is slightly higher than what we typically see in the market. However, Cookie Casino balances this out by offering a non-sticky bonus. This means you can withdraw your winnings from your deposit without touching the bonus funds if lady luck smiles upon you early. 

Current Casino Promotions

Cookie Casino Games and Providers Evaluation

When assessing an online casino’s game selection, we look for:

• A diverse range of high-quality games from reputable providers
• A steady stream of new game releases to keep things fresh and exciting
• A game library that covers a wide variety of genres and themes
• A good balance of slots, live casino games and virtual table games.

With that in mind, we’ve examined Cookie Casino games and providers. We gave them a rating of “Excellent”. Cookie Casino’s game selection is nothing short of impressive, scoring a solid 85 in our rigorous evaluation. 

Let’s break it down for you. 

Over 8800 Games Are Available at Cookie Casino as of November 2024

Cookie Casino boasts an eye-popping 8,836 games in total. That’s almost like having an entire Las Vegas strip at your fingertips. The variety here is staggering. You’ll find everything from traditional table games like blackjack and roulette to modern video slots with all the bells and whistles. This casino has carefully curated a collection that caters to every taste and preference.

Approximately 7034 Slot Games To Play at Cookie Casino

If you’re a slot enthusiast, prepare to have your socks knocked off. Cookie Casino houses a whopping 7,034 slot games. That’s enough to play a different slot every day for nearly 20 years.

You’ll find a rich tapestry of themes, features, and gameplay styles. With popular titles like Book of Dead, and Rainbow Riches, or if you’re after those massive progressive jackpots, games like Mega Moolah are waiting to potentially change your life.

Cookie Casino has partnered with some of the most renowned game providers in the industry. You’ll find titles from giants like NetEnt, Microgaming, and Play’n GO, ensuring top-tier quality and fairness in every spin.

If you’re the impatient type, you’ll love the 1,621 Bonus Buy slots that are available here. That’s more than double the market average.

Live Casino, Live Dealer and Table Games

Stepping into Cookie Casino’s live dealer section, feels like you’ve been teleported to a high-end casino floor. With 989 live dealer and table games on offer.

Fancy a game of blackjack? Take your pick from 624 variants, which is more than four times the industry average. There are also 180 different ways to bet on red or black (Roulette), and if baccarat’s your game, you’ve got 156 tables to choose from.

But it’s not all traditional games. Cookie Casino has embraced the modern player, with 25 game shows that bring TV-style entertainment to your screen. 

Game Providers Available

Top Software Providers

Cookie Casino Payments, Currencies & Banking Analysis

When assessing an online casino’s payments and banking system, we look for:

• Robust security measures to protect financial transactions
• A broad spectrum of payment options to cater to different preferences
• Lightning-fast transactions with low or no fees
• Transparency in transaction processes and policies
• Ease of use for depositing and withdrawing funds
• Availability of comprehensive customer support for any financial queries or issues

We analyzed and ranked Casino’s payment providers and overall selection of currencies and, when it comes to handling your dough, Cookie Casino serves up a somewhat lukewarm experience, scoring a 65 in our payments and banking evaluation, which is still considered “Very Good” in our books, but can definitely be improved. Let’s see why. 

17 Payments Methods Available at Cookie Casino

Cookie Casino offers 17 different payment methods, covering a range of options from credit cards to e-wallets and online banking solutions. While this might seem like a decent spread, it falls short of what many competitors are dishing out. 

You’ll be pleased to know that Visa, MasterCard, and Maestro are all on the menu. As well as some popular e-wallet options like Neteller, Skrill, and ecoPayz. For those who prefer more direct methods, there’s good old wire transfer and several online banking options including Trustly and Interac.

Cookie Casino shines in their handling times. They process withdrawal requests within 12 hours, which is faster than many of their competitors. Once approved, e-wallet withdrawals are typically processed instantly, while card payments and bank transfers may take 1-3 business days. 

List of Payment Methods Available 

Cookie Casino allows Deposits and Withdrawals in 6 FIAT Currencies but No Cryptocurrencies

One area where Cookie Casino could definitely improve is in the cryptocurrency department. As of now, they don’t offer any crypto payment options. You’ll have to try one of these crypto casinos if you want to use your cryptocurrencies for gambling.

On the bright side, Cookie Casino does cater to an international audience with support for 6 fiat currencies: CAD, EUR, NOK, NZD, PLN, and USD. This variety allows players from different regions to deposit and play in their local currency, avoiding pesky conversion fees.

Deposit and Withdrawal Limits 

Cookie Casino requires a minimum deposit of $10 across all payment methods. This low entry point makes it easy for casual players to get in on the action without breaking the bank. The maximum deposit limit isn’t specified, which could be a plus for high rollers looking to make larger transactions.

When it comes to cashing out your winnings, Cookie Casino maintains the same $10 minimum withdrawal limit, keeping things consistent. However, they do impose a maximum withdrawal limit of $40,000 per month. Even though their T&C do state that they reserve the right to pay withdrawals in installments of €20,000 per month for large wins exceeding €40,000.

Cookie Casino’s payment system, while not revolutionary, gets the job done efficiently. They’ve clearly put some thought into balancing convenience with security, even if their range of options isn’t as extensive as some players might hope for.

Customer Support Test

When assessing an online casino’s customer support, we look for:

• 24/7 availability across various contact methods (live chat, email, phone)
• Quick response times for prompt assistance
• Professional and efficient problem resolution
• Support offered in multiple languages
• Comprehensive self-help resources (FAQs, guides, knowledgebase)

We’ve put Cookie Casino’s support team through their paces, conducting a thorough evaluation over three weeks with five different test scenarios. The results? “Excellent”, with an overall score of 80. 

Let’s slice into the details.

First off, let’s talk accessibility. Cookie Casino offers round-the-clock support, 24/7, 365 days a year. This level of availability is crucial for an online casino brand, where players from different time zones are spinning the reels at all hours.

Cookie Casino primarily offers two support channels: live chat and email. 

In our testing of their live chat, we consistently received responses within two minutes; a time that matches the industry’s best. 

Cookie Casino doesn’t disappoint in their support quality either. The support reps we interacted with were impressively efficient and knowledgeable. They didn’t just provide quick answers, but offered comprehensive solutions, often going above and beyond to ensure our queries were fully resolved.

We threw a variety of questions at them, from basic account inquiries to more complex issues about bonuses and game rules. In each case, the support team demonstrated a good understanding of the casino’s operations and a genuine commitment to player satisfaction.

For less urgent matters, the email support also proved to be reliable. While naturally slower than live chat, we received thoughtful, detailed responses to our email inquiries within 24 hours. This is particularly useful for more complex issues that might require a paper trail.

How to access the Customer Support Channels

One area where Cookie Casino could potentially improve is by adding a detailed FAQ section or help center on their website. While the support team is excellent at addressing individual queries, a comprehensive self-help resource could allow players to find quick answers to common questions without wasting the support team’s time.

It’s worth noting that Cookie Casino’s support is multilingual, catering to their international player base. Whether you’re chatting in English, German, or Finnish, you can expect the same level of professionalism.

Company Details

Cookie Casino Usability & Mobile Gaming Test

When assessing an online casino’s platform usability and mobile play, we look for:

• Swift loading times and intuitive navigation 
• A responsive design for seamless adaptation across various devices
• A touchscreen-friendly interface for smooth mobile interaction
• Optimized performance on both desktop and mobile platforms
• A user-friendly layout and structure for ease of use

We tested Cookie Casino’s mobile performance and we gave them a rating of “Excellent” and a score of 85. What does this mean to you?

The casino’s mobile performance score of 89 is particularly noteworthy, outpacing many of its competitors. This means you can expect a silky-smooth experience whether you’re spinning slots on your smartphone or playing poker on your tablet.

Cookie Casino’s interface is a treat for the eyes, boasting a clarity and readability score of 89. The designers have clearly put a lot of effort into creating a visually appealing yet easy-to-navigate site. 

But it’s not just about looks. Cookie Casino scores an impressive 91 for ease of use, proving that substance matches style. The site’s navigation is a piece of cake, with clearly labeled menus and a smart search function that helps you find your favorite games in a jiffy. From registration to depositing funds and withdrawing winnings, every process is streamlined for maximum efficiency.

You’ll appreciate the thoughtful touches that enhance the overall user experience. The game lobby is well-organized, allowing you to see games by provider, type, or popularity. 

Mobile Apps

Currently, Cookie Casino do not have dedicated iOS or Android apps. However, their mobile-optimized website performs so well that you might not even notice the absence of an app. The site loads quickly and adapts seamlessly to different screen sizes, ensuring a consistent experience across devices.

We’ve tested the site on various devices and browsers, and Cookie Casino maintains its high performance across the board. Load times are fast, games run smoothly, and we encountered no significant glitches or crashes during our extensive testing period.

Safety, Security and Responsible Gambling Audit

An online casino should prioritize safety and security, and this is an important element in any casino review. In our case we assess this category by taking into account :

• Licensing and regulation from reputable governing bodies
• Advanced security measures for protecting transactions and player data
• Independent certifications and audits to ensure fair gameplay
• Responsible gambling support with preventive measures against underage gambling, and various tools for self-regulation and gambling addiction assistance
• A commitment to providing a secure and ethical gaming environment

When it comes to safety and security, Cookie Casino leaves a slightly bitter taste with a score of 68, which while still ‘Very Good’, falls slightly short of the industry average. While they’ve got a lot of things right, there’s still room for improvement in their security recipe.

Cookie Casino holds a license from the Malta Gaming Authority, a respected regulatory body in the online gambling world. This license ensures that the casino adheres to strict operational standards and fair gaming practices. However, in an industry where multiple licenses are becoming the norm, Cookie Casino’s single license might raise an eyebrow for some players.

We’re pleased to see that Cookie Casino utilizes SSL encryption, a crucial ingredient in any online casino’s security mix. This technology ensures that your personal and financial data remains scrambled and unreadable to potential hackers during transmission.

You’ll also find that Cookie Casino offers secure payment options, another essential security feature. 

List of Licenses

Fair Play at Cookie Casino: RTP Audits

One area where Cookie Casino could definitely improve is independent testing. Unlike many top-tier casinos, they don’t appear to be independently audited by organizations like eCOGRA. Such audits provide an extra layer of assurance about the fairness of games and overall casino operations.

On a positive note, Cookie Casino scores well on transparency. They provide clear game rules and openly display their policies, which helps build trust with players. 

Responsible Gambling Tools Offered by Cookie Casino

When it comes to responsible gambling, Cookie Casino offers a solid set of tools to help players stay in control. These include:

• Deposit Limits: You can set daily, weekly, or monthly caps on your deposits.
• Loss Limits: These help you manage your bankroll by limiting how much you can lose in a given period.
• Wagering Limits: Set maximum bet amounts to keep your gambling in check.
• Session Time Limits: These remind you how long you’ve been playing, helping to prevent extended sessions.
• Self-Exclusion: For those who need a longer break, this option lets you block access to your account for a set period.
• Cool-Off Periods: A shorter-term option for taking a break from gambling.
• Reality Checks: These pop-up reminders help you keep track of time spent playing.
• Self-Assessment Tests: These can help you evaluate your gambling habits.

These tools demonstrate Cookie Casino’s commitment to player wellbeing, which is commendable. However, they’re missing a withdrawal lock feature, which some players find helpful in resisting the temptation to cancel withdrawals and continue gambling.

Kurtis Miller